Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to email@example.com.
- Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 6-12 hours!
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Shipping times vary from product-to-product; based on demand, shipping location and the shipping method you choose. For more information, please check out Shipping Policies at https://www.pawlulu.com/pages/shipping-policy
It will take usually between 3-8 business days.
If you would like to cancel or make change to your order, please contact us within 12 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
We are based in Hong Kong.
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
All inquiries can be forwarded to contact:firstname.lastname@example.org.