30 days to Return?
If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
Note:
✔ Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
✔ We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
✔ All ITEMS Clearance purchased at Pawlulu are final sales and cannot be exchanged or returned for a refund.
✔ To ensure that your Return is valid and eligible for a refund:
✔ Always process a return in accordance with our Return procedure
✔ Be sure to provide the tracking number as soon as you ship your return
We ship orders out quickly, sometimes within hours of your order being placed. For this reason, we are unable to change or cancel an order after it has been submitted.
Looking to Exchange?
Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply following our Return procedures and specifying “Exchange” as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
If you would like to order a different size, color, or product, please return the unwanted item(s) and then place a new order online. We do not offer exchanges. Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for refunds only. We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@pawlulu.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.